FAQ's

Q: What is Cora's pricing policy?

A: Online price and special offer listings are exclusively for online purchases. All other types of purchases, such as telephone, walk-in, or fax orders, may have different prices, discounts, and specials. Prices and items are subject to change without notice. Cora reserves the right to limit the quantity of purchases and to discontinue items. Newly posted price listings substitute all other previous postings. In case of price errors on certain products, Cora reserves the rights to cancel orders on that product.

Q: Does Cora charge sales tax?

A: Sales tax is charged in accordance with the current state (Illinois) and local laws regarding retail purchases. If your organization is tax exempt, and you wish to purchase from our website, please contact us at so we can setup your account to show this. 

Q: What is Cora's return policy?

A: Product Purchases: All beverage and food sales are FINAL. We have this policy to insure the absolute quality and safety of our customers and products. The only beverage and food items we will accept are those that we shipped incorrectly, in which case, please contact customer service.

Equipment Purchases: Equipment returns may be accepted within 30 days but are subject to restocking fees. All equipment must be returned in it's original packaging, must be undamaged and unused. Please contact customer service for more details.

Q: Can I cancel my order?

A: In the event that you want to cancel an order, please call customer service immediately. Since some orders are processed on the same day they are placed, any order that has been processed and given to the carrier can not be cancelled. A shipped order, however, can still be returned once it arrives at your location.

Q: What happens if my order is damaged?

A: Please inspect all packages immediately upon receiving them. You are responsible for notifying the carrier of any damage and file the necessary claim within the allotted time. If you notice any shipping damage to the outer box, notify the driver and note the damage when you sign for the package. Please call our customer service to report the damage as well.

Q: What happens with "back ordered" items?

A: An item listed as available at the time of the order may later be changed into a "back order" item due to concurrent orders by other customers. Orders are filled on a first come, first serve basis. In the event that an item is back ordered, Cora will notify you of the situation. Cora will immediately ship the available items in your order and send any back ordered items as soon as they become available. If the item does not become available in 14 days, however, Cora will contact you and provide the option to cancel or keep the items as back ordered.

Q: Do distributors and resellers get discounts?

A: Yes, Cora provides quantity discounts, as well as payment terms, for qualified distributors and service companies that reach certain minimums. To set up an account, please call and speak to a sales associate for more details.

Q: What is Cora's privacy policy?

A: Cora recognizes the importance of security in online transactions. All your information is secured using the latest technology in software encryption and will not be shared with other organizations.

If you have any other questions or need any assistance please contact us and we will help you the best we can.