Return Policy Details

Return Policy

Thank you for choosing Cora Inc.! We’re committed to your satisfaction and want to make the return process as smooth as possible. Below, you’ll find all the details you need to understand our return policy.

1. How to Start a Return

We’re here to help if you need to return an item. Simply follow these steps:

  • Request a Return Authorization Number (RAN):
  • Ship the Item Back to Us:
    • Deadline: Ensure the item is sent within 30 days of purchase.
    • Labeling: Clearly write the RAN on the outside of the shipping box.

2. Preparing Your Return

To ensure a smooth return process:

  • Clean and Repackage:

    • Clean the item thoroughly.
    • Use the original packaging to securely repackage the item.
    • Include all original accessories, manuals, and parts.

  • Ship Securely:

    • We recommend using UPS with Insurance for added protection.
    • Keep your UPS receipt and tracking number for your records.

3. Commercial Equipment and Parts

  • Final Sale: All sales of commercial equipment, parts, and special orders are final and non-returnable.

4. Home Equipment Returns

  • Eligibility:

    • Returns must be initiated within 30 days of receipt.

  • Conditions for a Full Credit:

    • Items must be unused, in their original condition, and in the original packaging, including:
      • Coffee equipment free of coffee and water.
      • Manuals and warranty cards unmarked.
      • Factory default settings restored.

  • Used Equipment:

    • Non-Returnable: Used equipment cannot be returned.
    • Case-by-Case Evaluation: If you’ve used the equipment but want to return it within 30 days, we’ll evaluate the request and may apply a restocking fee.

  • Restocking Fee:

    • Items returned in less than “like new” condition or missing parts/accessories will incur a 25% restocking fee.

  • Damages or Missing Items:

    • Costs for missing or damaged items will be deducted from your credit.

5. Perishable Items

  • Non-Returnable: To ensure safety and quality, perishable items cannot be returned.
  • Wrong Item Shipped?
    • We’ll send you the correct item and let you know if the incorrect product needs to be returned.

6. Defective Espresso Equipment

  • Technical Support:

    • If your espresso machine isn’t working, call (800) 696-2672 for troubleshooting.

  • Next Steps:

    • If troubleshooting doesn’t resolve the issue, we’ll arrange for a UPS pick-up within 7-10 days.

  • Evaluation:

    • If the machine is defective, we’ll repair or replace it with an identical item.
    • If it’s determined to be user error, you’ll be responsible for repair and shipping costs.

7. Shipping Instructions

To protect your return:

  • Prepare the Item:

    • Clean thoroughly.
    • Drain all water from espresso machines (refer to your owner’s manual or call us for assistance). Shipping Equipment in water in runs the risk of it freezing while in transit and severly damaging equipment. If done, repair costs will be deducted from your refund total.

  • Use a Reliable Method:

    • Ship using UPS with insurance to prevent loss or damage during transit.
    • Cora is not responsible for items lost or damaged in transit.

  • Include All Accessories:

    • Return any “gift with purchase” items (e.g., starter kits, frothing pitchers).
    • Missing items will be charged at their regular price.

  • Non-Returnable Items:

    • Opened or used frothing pitchers, thermometers, cups, parts, or coffee cannot be returned.

8. Processing Your Return

Once your return arrives:

  • Your account will be credited within 1 to 2 weeks, minus applicable fees.

9. Return Shipping Charges

  • Customer-Initiated Returns:
    • The cost of return shipping will be deducted from your credit, even for orders with free shipping.
  • Unauthorized Shipping Costs:
    • Shipping costs paid without prior authorization from Cora will not be reimbursed.

10. General Conditions

  • Return Authorization Number (RAN):
    • Ensure the RAN is displayed on the outside of the shipping box.
    • Packages without a RAN will be refused.

We appreciate your understanding and cooperation in following these steps. If you have any questions or need further assistance, don’t hesitate to reach out—we’re here to help!